Shipping policy
Shipping rates are automatically calculated by the USPS, based on the customer's address and the weight of their order.
All packages are shipped via USPS First Class. Packages weighing over 13 oz. will be shipped USPS Priority (generally, 4+ full skeins of yarn will ship Priority). First Class Mail is not insured; Priority mail comes with $50 of shipping insurance.
Orders generally ship within 2-3 business days of purchase.
An email notification is sent with a tracking number, as soon as your item is ready to ship.
Please note: Tracking information may take 1-3 days to appear on the USPS website. International shipments cannot be tracked after they have left the US.
Holly Press Fibers cannot be responsible for lost or stolen packages. Please contact your local post office with your order tracking number or visit the USPS website for Missing Mail: https://missingmail.usps.com/#/ Any claims filed for lost packages must be made by the purchaser through usps.com, I am not responsible for lost packages or delays. According to USPS guidelines, claims must be filed by you, the recipient, through USPS. Once the package is picked up by the postal service the ownership of that package is now yours. While I am here to help and do what I can to assist, I have absolutely no control over your package once it’s left my hands.
If you would like to insure your package, please email me immediately after placing your order and I will send a separate invoice with insurance costs.
The customer assumes responsibility for any mistakes made entering the shipping address. In the event the wrong shipping address is entered and the package is returned to Holly Press Fibers, we will contact you for new shipping information along with a separate invoice to cover shipping charges.
RUSH ORDERS: Please contact me to discuss speedier shipping options.
Customer is responsible for shipping and handling costs. Please also see my return shipping policy.
SHIPPING FAQ
Please allow 1-3 days for tracking information to appear on the USPS website. Unfortunately, orders being shipped internationally cannot be tracked after they have left the US.
My tracking number shows the package hasn't moved in several days. Can you help?
Please give the order 2-3 weeks processing time. If the package is still in limbo, contact the USPS Missing Mail website at https://missingmail.usps.com/#/ and fill out their forms.
INTERNATIONAL ORDERS
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All outgoing international packages are labeled as "yarn".