SHIPPING

SHIPPING RATES:

Shipping rates are automatically calculated by the USPS, based on the customer's address and the weight of their order.

Most packages are shipped via USPS. An email notification is sent with a tracking number, as soon as your item is ready to ship.

Please note: Tracking information may take 1-3 days to appear on the USPS website. 

RETURN & REFUND POLICY

Holly Press Fibers will accept returns and exchanges IF:

• You contact me within 14 days of delivery,

• The yarn is shipped back unused, still in the original skein, and clean within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. 

To start a return, please email us via the "Contact Us" link. If your return is accepted, we’ll send you instructions on how and where to send your package. The buyer is responsible for any loss in value.  Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items                                                  

• Custom orders are non-returnable.

• Yarn Clubs, Advent Calendars, Countdown-style Calendars, and subscriptions may not be exchanged or refunded.

• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method with 5 (five) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.